Originally Released. Access to Standard. Latest Version. Year Released. Enhanced Telecom Operations Map. Business Process Framework. no logo. eTOM. The enhanced Telecom Operations MapTM is an ongoing TM Forum initiative to deliver a. business process model or framework for use by service providers. ETOM stands for Enhanced Telecom Operations Map. The Enhanced Telecom Operations Map is an ongoing initiative developed by the TM Forum to deliver a.
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The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management.
It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and enhnaced digital enterprise. These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail.
eTOM – Assurance Overview
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Engage TM Forum to independently verify and certify how well your business processes and information models align with the industry standards found in Frameworx. In other projects Wikimedia Commons. Version 14 was published in May From Wikipedia, the free encyclopedia.
Enhanced Telecom Operations Map
The graphic representation of a Business Process Framework eTOM model consists of rows and columns, the intersections of which denote specific business processes. Courses now available at the click of a button. It was also supposed to serve as a basis for discussing the scope of information management necessary for the execution of the processes.
There have been many versions of eTOM. NovemberKuala Lumpur, Malaysia. Online Training Courses now available at the click of a button. Views Read Edit View history.
The map also indicates the interaction between processes. At the conceptual level, the framework has three major areas, reflecting major focuses within typical enterprises:.
Business Process Framework eTOM processes fall into three major process areas, dtom as shown in the diagram:. Give yourself a competitive edge by taking courses and exams to gain Knowledge and Career Certification.
The Business Process Framework is an operating model framework for telecom service providers in the telecommunications industry. The development of the business process standardization for telecom service providers started with enhnced founding of the TM Forum in TM Forum Coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools in the specific context of your project.
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Check here to find out. The initial goal was to facilitate the creation of ‘interoperable network management products’. It is a hierarchical catalog of the key business processes required to run a service-focused business. Retrieved from ” https: The Operatioms Process Framework eTOM is a standard maintained by the TM Forum an association for service providers and their suppliers in the telecommunications and entertainment industries.
Background to eTOM
Standards Telecommunications systems IT service management. Coaching Services TM Forum Coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools in the specific context of your project.
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